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Genix Hotel — Terms of Service

These Terms of Service (the "Terms") form an agreement between Genix Bilgisayar — Cansu Aydin, Inonu Mah. Sefa Sok. No:7/A, 35750 Odemis / Izmir, Türkiye ("Genix", "we", "us") and the individual or legal entity that registers for the Genix Hotel application ("Genix Hotel", the "Service", and you as the "Customer" or "you"). By ticking the box during sign-up, or by using the Service, you confirm that you have read and accept these Terms.

1. The Service

Genix Hotel is a cloud-based property management system (PMS) for hotels, guesthouses and serviced apartments. It provides reservation, room, rate, front-desk, guest and payment-tracking functionality. The Service is provided "as is" and "as available", and we may add, change or discontinue features from time to time.

The Service records payments and balances for your own bookkeeping. It does not process card payments from your guests and is not a payment service provider.

2. Account and eligibility

• You must provide accurate, current and complete information when registering.
• You are responsible for keeping your password confidential and for all activity under your account.
• You must be at least 18 years old and authorised to act on behalf of the business you register.
• You must notify us immediately if you become aware of unauthorised use of your account.

The Service is intended for business use. It is not offered to consumers acting outside a trade or profession.

3. Free trial, subscription and billing

• Free trial: new accounts receive a 30-day free trial. No payment card is required to start the trial.
• Paid subscription: to continue after the trial you may purchase a subscription at the price shown on the payment screen at the time of purchase. Prices are stated in the currency shown at checkout and exclude any taxes that may apply in your country.
• Renewal: annual subscriptions renew for a further term unless cancelled before the end of the current term.
• Cancellation: you may cancel at any time. Cancellation takes effect at the end of the paid period; unless stated otherwise, fees already paid for the current period are not refunded.
• App Store / Google Play purchases: where a subscription is bought through an app store, billing, automatic renewal and cancellation are governed by that store's rules. Auto-renewable subscriptions renew unless cancelled at least 24 hours before the end of the current period, and the charge is taken from your store account. Renewal and cancellation are managed in your device's store or account settings.

4. Refunds and right of withdrawal

Because a full-featured 30-day trial is provided before any payment, we do not offer refunds for a subscription period that has already started, except where required by law.

If, despite the business-use nature of the Service, you qualify as a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. If you ask us to begin providing the Service immediately, you acknowledge that this right is lost once the Service has been fully performed. To exercise the right, write to info@genixsoft.com.tr.

5. Acceptable use

• Do not enter content that is unlawful, infringes the rights of others, or is harmful.
• Do not reverse engineer, copy, resell or otherwise exploit the Service, or attempt to disrupt it.
• Do not upload malicious code or attempt to bypass security measures.
• You are responsible for the accuracy of the data you enter and for having the authority to process it.

6. Your data and our role

The business and guest records you enter belong to you. In respect of that data you are the data controller and Genix acts only as a processor on your instructions. You are responsible for having a valid legal basis to collect and process that data, and for informing your guests as required by law. Details are set out in our Privacy Policy and Data Protection Notice, which forms our data processing agreement.

7. Intellectual property

The software, design, trade marks and all content of the Service belong to Genix and are protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer ownership.

8. Availability and limitation of liability

We do not warrant that the Service will be uninterrupted or error-free; temporary interruptions may occur for maintenance, updates or reasons beyond our control. To the fullest extent permitted by law, Genix is not liable for indirect, incidental or consequential loss, or for loss of profit or data. You remain responsible for keeping your own backups of critical data.

Third-party or official integrations offered inside the Service (for example channel/calendar synchronisation, messaging providers, payment infrastructure or government e-invoicing where enabled) depend on those third-party systems. Genix is not responsible for their outages, changes or errors.

To the extent permitted by law, our total liability arising out of or in connection with the Service is limited to the fees you paid to us in the twelve months preceding the event giving rise to the claim.

9. Suspension and termination

If you breach these Terms or applicable law, we may suspend or terminate your account, with notice where reasonably possible and immediately where necessary. You may close your account at any time from within the application or by contacting us. When an account is deleted, data is removed in accordance with the Privacy Policy.

10. Changes

We may update these Terms. Material changes will be announced in the application or by e-mail. The current version is always published on this page; continuing to use the Service after a change means you accept the updated version.

11. Governing law

These Terms are governed by the laws of the Republic of Türkiye, and the courts and enforcement offices of Odemis / Izmir, Türkiye have jurisdiction. Nothing in this clause removes any mandatory protection you may have under the law of your country of residence.

12. Contact