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Support

We answer every message. Most questions are resolved the same day.

Getting started

How do I create an account?

Accounts are created on our website, not inside the app. Open hotel.genixsoft.com.tr and sign up, then sign in to the app with the same email and password.

If you already downloaded the app, type your email address on the sign-in screen. We will email you a sign-up link that opens in your browser.

I did not receive the sign-up or password reset email.

Check your spam folder first. If it is not there, write to us and we will complete the registration for you.

Can my staff use the app too?

Yes. Add them from Settings → Users. Each person gets their own sign-in and you decide what they can see. Staff accounts are included in your subscription at no extra cost.

Subscription and billing

What is included in the free trial?

Everything. The trial lasts 30 days, no credit card is required, and nothing is charged automatically when it ends.

How much does it cost?

Genix Hotel Pro is USD 119 per year. On iPhone and iPad, the subscription is sold through Apple In-App Purchase and billed to your Apple Account.

How do I cancel?

Open the Settings app on your device, tap your name, then Subscriptions, and cancel Genix Hotel Pro. Cancel at least 24 hours before the renewal date to avoid being charged for the next year. You keep access until the end of the period you already paid for.

How do I get a refund?

Purchases made through Apple are refunded by Apple. Request a refund at reportaproblem.apple.com. If you subscribed on our website instead, write to us and we will handle it.

Your data

Where is my data stored?

On our servers, encrypted in transit. Your guest records belong to you. We never sell data and we never use it for advertising. See our Privacy Policy and Data Protection Notice.

How do I delete my account?

Sign in, open Settings, scroll to the bottom and choose Delete Account. We email you a confirmation code, and once you enter it the account is closed. You can also ask us to do it by email.

Can I export my records?

Yes. Reports can be exported from the app, and you can ask us for a full copy of your data at any time.

Something is broken

Tell us what you were doing, what you expected to happen, and what happened instead. A screenshot helps. If the app will not open at all, tell us your device model and iOS version.

We read every report and we will tell you honestly whether it is a bug on our side.